Privaracy Policy

1. When you directly give it to us (“Direct Data”) When you visit our website, register for an account with us, purchase our products, or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes, or clicking on active buttons on our site, like ‘Add to Basket’. All this information requires a direct action by you in order for us to collect or process it. 

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2. When our systems collect information or data as you use our website (“System Data”) When you visit and use our website, there is information collected automatically about your visit that is necessary to operate our website service. This information is captured through the use of cookies. You can see what information we collect about you below.

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How we use your information

• We will never sell your information to third parties.

• Track the pages you visits via Google Analytics (Functional Cookies)

• Allow you to share pages with social networks such as Facebook (Targeting Cookies)

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The following are not strictly necessary,

but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously)

This Website Will:

• Remember what is in your shopping basket

• Remember where you are in the order process

• Remember that you are logged in and that your session is secure.

• You need to be logged in to complete an order.

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The following is strictly necessary in the operation of our website:

This Website Will:

• You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

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What are cookies?

• A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. a computer or smartphone) when you access a website. It allows the website to recognise your device and store some information about your preferences or past actions in order to improve your shopping experience. We use cookies when you visit our site.

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Securing your information

• We make every effort to ensure that your data is safe and secure. We offer https access to all parts of our website, and all your data is password-protected. Whenever you contact us, we perform a number of security checks to confirm your identity. And our payment system is handled safely and securely by Paypal.

• When you sign up, we ask you for details about yourself. This is essential for us to be able to perform our initial checks, take your order, invoice you, and deliver your goods.

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Your options and choices 

​Your options and choices when it comes to the data we hold about you.

• To update your personal information at any time you can Email us at darkandgrim@hotmail.co.uk, phone us on 07864 985912 and speak to our customer care team. 

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Updating your marketing preferences

• If you have opted in to receiving our newsletters or marketing emails, regarding our products and services that we think may be of interest to you such as exclusive offers, new products. You can opt-out of receiving marketing communications from us at any time. 

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To unsubscribe from our email marketing only, please do one of the following

• Clicking on the 'Manage Your Email Preferences' link in any email communications which we might send you.

• Email darkandgrim@hotmail.co.uk

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Please note that it may take a few days for all of our systems to update and you may receive a small number of emails from us while we process your request.

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More Help

If you have any questions, please feel free to contact us.

• Emailing: darkandgrim@hotmail.co.uk

• Calling: 07864 985912