Customer Support

Dark And Grim is a general public website, supplying retail giftware and collectibles.

We're proud to offer no minimum order requirement for customers. Our customers have the flexibility to purchase as few or as many items as they wish.

To view our delivery charges for orders, please visit our Delivery Charges page. Here you'll find detailed information on shipping costs.

Yes, items listed as pre-order products are clearly marked on our website and can be added to your basket for easy ordering.

Dark And Grim accepts a wide range of secure payment methods to make ordering quick and convenient. You can pay using most major debit and credit cards, as well as bank transfers or PayPal.

If you've received an order with a damaged, faulty, or missing item, please notify our Customer Services Team within 14 days of delivery. To help us resolve the issue quickly, our team may request photos of the damage or arrange the collection of the affected item. You can contact us directly at darkandgrim@hotmail.co.uk or call us on 07864 985912 for assistance. At Dark And Grim, we're committed to ensuring every order arrives safely, and we'll work swiftly to put things right.

UK orders are usually dispatched within 4-8 working days from the date of purchase. Please note that dispatch times may be longer during the busy periods,

Yes! You can choose 'collection' as your shipping method during checkout to pick up your order directly from us. Once your order is ready, we will notify you so you can book a date time to collect.

Royal Mail / Parcel Force

Yes, all delivery details are provided once the order has been dispatched.